At TAP-OS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our military transition assistance platform.
We understand that veterans and military families entrust us with sensitive information about their service, health, and personal circumstances. This trust is sacred to us, and we are committed to protecting your privacy with the highest standards of security and transparency.
We may collect personal information that you provide directly to us, including:
With your explicit consent, we may collect:
We automatically collect certain information when you use our platform:
We use your information to:
We share your data with the following trusted service providers to deliver and improve our platform. Each provider has their own privacy policy and maintains appropriate security measures.
Stores all user data, account information, and application content
Data Processing Agreement in place
Hosts application and serves content globally
Enterprise-grade infrastructure
Processes payments and manages subscriptions. Stripe has access to: name, email, payment methods, and subscription details.
PCI-DSS compliant payment processor
Website traffic analysis with anonymized IP addresses
Product analytics and feature usage tracking
Error tracking and performance monitoring
Performance monitoring and Core Web Vitals
Transactional emails including account notifications and updates
Feature requests, feedback collection, and voting
Important: We do not sell your personal information to third parties. All service providers are carefully vetted and required to maintain appropriate security measures.
We retain your information for the following periods:
Until you delete your account or request removal
7 years after last platform use or as required by law
7 years for tax and financial record purposes
90 days for security and performance monitoring
3 years for support and legal purposes
You may request earlier deletion of your data at any time. Some information may be retained longer if required by law or for legitimate business purposes.
In the unlikely event of a data security incident:
Contain the incident and assess the scope within 24 hours
Conduct thorough forensic analysis to determine cause and impact
Implement fixes to prevent future incidents
Maintain detailed records of the incident and response
If a breach affects your personal information, we will:
You have the following rights regarding your personal information:
To exercise these rights, contact our privacy team. We will respond within 30 days.
We do not sell personal information. TAP-OS has never sold and will never sell your personal data to third parties.
Under CCPA, “sale” is defined broadly and may include some data sharing practices. To be abundantly clear: we do not exchange your personal information for money or other valuable consideration.
If you are a California resident, you have the following additional rights:
Request disclosure of personal information collected, used, disclosed, or sold in the past 12 months
Request deletion of personal information we collected from you (subject to certain exceptions)
Opt-out of the sale of personal information (though we don't sell your data)
Receive equal service and pricing even if you exercise your privacy rights
While we don't sell your data, some analytics sharing might fall under CCPA's broad definition of “sale.” You can opt-out of analytics tracking:
Opt-out using the Google Analytics opt-out browser add-on
Download opt-out add-on →Block third-party cookies in your browser settings. See our Cookie Policy for instructions.
To exercise your California privacy rights:
Email: privacy@tap-os.app (subject line: “CCPA Rights Request”)
Phone: [Add toll-free number]
Response Time: Within 45 days of verification
We may need to verify your identity before processing your request. We will not discriminate against you for exercising your CCPA rights.
